Will the animals be out during Boo at the Zoo?

Most exhibits will be closed so the animals can get their rest.

Do kids have to wear costumes?

Kids ages 12 and under are encouraged to wear costumes but it is not a requirement.

Can adults wear costumes?

Adults may wear costumes but we ask that they be family friendly (not scary). And because this event is geared toward families with young children, adults ages 18 and older may not wear masks that cover the face.

Can adults trick-or-treat?

Trick-or-treating is reserved for kids ages 12 and younger, so adults cannot trick-or-treat.

Are we limited to one visit at each station along Trick-or-Treat Trail?

While there are no official limits to the number of times you can visit a station along Trick-or-Treat Trail, we ask that guests who already received treats from a station to go to the end of the line before visiting the same station again.

Should children bring their own trick-or-treat bags?

It is not necessary to bring your own bag. Each paying child will receive a bag upon arrival.

Why do we have to pre-order Boo at the Zoo tickets?

An advance ticket purchase policy has been implemented to create a more positive guest experience and safer environment for the families who attend Boo at the Zoo. Long lines and traffic congestion have become an issue in the past, and Riverbanks is committed to making your Boo at the Zoo experience the best possible.

I want to order tickets online but am being charged a convenience fee. Why is this necessary?

The online convenience fee for Boo at the Zoo tickets serves two purposes: (1) our members and guests can purchase and print out their own tickets from the convenience of their computer-at any time of the day-and when they arrive go directly through the turnstile, avoiding long lines at will-call, and (2) it helps Riverbanks recuperate some of the money that has been invested in the convenient print-at-home system.

I don't want to pay the online convenience fee. Do I have any other options?

You can purchase tickets at Riverbanks Zoo and Garden at any guest services window between 9:00am and 5:00pm daily or by calling 803.779.8717 x1100 between 9:00am and 5:00pm, Monday-Friday, or between 9:00am and 3:00pm, Saturday. You can pick up your phoned-in tickets at will call on the night of the event (keep in mind, there may be a line) or you can have them mailed for a shipping fee of $1 per order.

What happens if I pre-ordered my Boo at the Zoo tickets and it's pouring down rain?

Boo at the Zoo will take place rain or shine. In the event the Zoo closes due to inclement weather, a message will be posted on the Riverbanks Web site no later than 4:00pm and we will honor your pre-paid ticket on a different night.