Privacy Policy

Riverbanks Zoo and Garden recognizes the importance of protecting the privacy of the users of this Web site. Riverbanks does not collect personally identifying information about individuals unless specifically and knowingly provided by the user.

Information Collection and Use

Any personally identifying information that is obtained from this Web site occurs only through Internet transactions submitted by the user through a secure server and is strictly used for legitimate Zoo, Garden or Society business, including the processing of memberships, contributions or group reservations. Upon receipt of any personally identifying information through such transactions, which may include name, address, phone, email or credit card number and expiration date, postal or email addresses may be used to update the individual with pertinent Zoo, Garden or Society information and to support the relationship between the user and Riverbanks.

Log Files

We use IP addresses to administer this site, analyze trends, track user movement and gather demographic information to determine aggregate use. IP addresses are not linked to personally identifiable information.


This Web site does contain links to other sites. Riverbanks is not responsible for the privacy practices of other sites. We strongly encourage users to read the privacy statements of each Web site that may collect personally identifiable information.


Riverbanks’ online membership, contribution and reservation forms may ask users to enter sensitive information like a credit card number. This information is encrypted and protected with special SSL encryption software. Riverbanks also protects user information offline. Access to personally identifying information through online business transactions is granted only to Riverbanks employees who perform the specific functions necessary to process and complete those transactions (e.g., data entry or accounts receivable clerks). Be sure to look at the security lock icon at the bottom right of your Web browser before submitting sensitive information on an online application. If the lock is in the down or closed position, this indicates you are on a secure page and the information submitted will be safely encrypted.

Notification of Changes

This policy is subject to change. If a change occurs, we will update this page so users will be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Any changes to this statement will be posted with a visible declaration on our site.